Frequently Asked Questions for the Trains
The Northern Explorer travelling over Rangitkei Viaduct
Book A Journey
What do you want to book?
Helpful answers to some of the most common questions we have
Booking FAQs
Do I need to book a ticket in advance?
How do I make a booking?
How do I book a stopover?
How do I pay for my booking or pass?
How do I receive my ticket?
Is there a processing fee?
Can I book my ticket via chat?
Can I get a senior discount on my train fare?
Check-In FAQs
What time should I check in for my train?
Do I need to bring ID for check-in?
Luggage FAQs
How much carry-on luggage can I bring on board?
How much luggage can I bring?
How do I book my bike, e-scooter, or excess luggage?
Can I bring additional luggage?
What if my bag is overweight or oversized?
Are there any restricted or dangerous goods I can’t bring?
Can I bring sports equipment?
Travelling with Children FAQs
What is the age classification for children?
What is the luggage allowance for children and infants?
Can I bring a car seat onboard for my child?
Rail Pass FAQs
What is a ‘train day’ on my Rail Pass?
How do I book my Rail or Bus Pass travel sectors?
Can I change the dates on my Rail or Bus Pass?
Does a Rail or Bus Pass include the costs for bikes and extra luggage?
Can I change the name on my Rail or Bus Pass?
How do I receive confirmations for my travel sectors with my Pass?
Can I turn up to the station for any service with my Rail or Bus Pass and be guaranteed a seat?
Do I need to make a reservation with my Rail or Bus Pass?
How do I plan my journey?
General FAQs
Are there toilet and washroom facilities onboard?
What accessibility and disability assistance is available on the trains?
How do I find out if my train is running on time?
What if my service is cancelled?
What are the cancellation Terms & Conditions?
Are animals permitted on the trains?
What is the right to refuse carriage?
Can I smoke or vape on the train?
Do I need travel insurance?
How are seats allocated on the train?
Are meals included in my train fare?
New Zealand’s scenic Rail Journeys
Each of the three scenic passenger rail journeys in New Zealand are unique, with view from the Northern Explorer travelling through the diverse countryside of the North Island - towering viaducts, spectacular gorges, hidden valleys, to the rugged coastline of the South Island, seen from the Coastal Pacific train to the mountain alpine scenery from the TranzAlpine.
If you have any questions or want to get in touch...
For information about making bookings or travel in New Zealand get in touch with our team of experienced locals.