Frequently Asked Questions for the Ferry
The ferry passing Pencarrow
Book A Journey
What do you want to book?
Helpful answers to some of the most common questions we have
Booking FAQs
Do I need to book a ticket in advance?
How do I make a booking?
How do I pay for my booking?
How do I receive my ticket?
Is there a processing fee?
Can I book my ticket via chat?
Check-In FAQs
What are the check-in procedures?
Luggage FAQs
What is the luggage allowance for carry-on and checked baggage?
What are the check-in luggage limits?
Can I bring musical instruments onboard?
Can I bring sporting equipment?
Can I bring a bicycle?
General FAQs
Can I smoke on the ferry?
Is travel insurance required for ferry travel?
Are meals included in my fare?
What is the age classification for children?
Are there toilet & washroom facilities onboard?
What accessibility and disability assistance is available?
What is a ferry day on my travel pass?
What if my service is cancelled?
What are the cancellation terms and conditions?
Are animals allowed on the ferry?
What is the right to refuse carriage?
Is there a shuttle bus service to the Wellington Terminal?
Is there parking available at the Wellington Terminal?
Ferry Travel in New Zealand
Ferries provide a seamless connection between the country’s islands, allowing you to easily explore all that New Zealand has to offer while enjoying a memorable journey on the water.
If you have any questions or want to get in touch...
For information about making bookings or travel in New Zealand get in touch with our team of experienced locals.