Frequently Asked Questions for the Bus
Bus travel in New Zealand
Book A Journey
What do you want to book?
Helpful answers to some of the most common questions we have
Booking FAQs
Do I need to book a ticket in advance?
How do I make a booking?
How do I pay for my booking or pass?
Is there a processing fee?
Can I book my ticket via chat?
Luggage FAQs
What are the carry-on and checked luggage allowances?
What do I need to know about checked-In Luggage
Can I bring sports equipment?
Is there any luggage liability?
What luggage is unsuitable or prohibited?
General FAQs
Is smoking allowed on the bus?
Do I need to have travel insurance?
How are seats allocated?
What are the check-in times?
What is the age classification for children?
Are there toilet & washroom facilities onboard?
Can I eat on my bus service?
Can I be dropped off at my accommodation from my bus journey?
What accessibility or disability assistance is available?
What if my service is cancelled?
What are the cancellation terms and conditions?
Are animals permitted?
What is the right to refuse carriage?
Do InterCity buses have free WiFi?
How do I check the status of my bus?
What are Gold Premium seats?
If you have any questions or want to get in touch...
For information about making bookings or travel in New Zealand get in touch with our team of experienced locals.